Need to know
The Marin County Veterans Service Office (VSO) assists veterans with filing:
- VA Disability Compensation
- VA Pension
- Appeals and decision reviews
- Navigation and understanding of VA claims
These are federal VA benefits administered by the U.S. Department of Veterans Affairs — Veterans Benefits Administration (VBA).
Important:
- The Marin VSO does not decide claims, diagnose conditions, determine disability ratings, schedule exams, or manage payments.
- All benefit decisions are made solely by the VA.
- This page covers VA Compensation & Pension (VBA).
- For VA medical enrollment or care (VHA), see the “Apply for VA Health Care” action page.
Before you start
Documents you may need
Depending on the claim:
- DD-214 / discharge papers
If you do not have one, request through National Personnel Records Center website or call 314-801-0800 - VA or private medical evidence supporting your claimed disabilities
- Marriage certificate, divorce decrees, birth certificates (if adding dependents)
- Banking information for direct deposit
- Any relevant VA prior correspondence
Compensation vs. Pension
Compensation – Tax-free monthly benefit for disabilities caused or aggravated by military service (including presumptive, secondary, or VA caused conditions).
Pension – Income-based benefit for wartime Veterans who meet age/disability requirements and income/net-worth limits.
Adding dependents
Fastest method after an award:
Manage Dependents
What to do
1. Gather your available documents
Collect any DD-214, medical evidence, dependency documents, and prior VA decisions. If you're unsure what you need, the VSO will help identify missing items during your appointment.
2. Complete VA Form 21-22 (Representation)
This form authorizes the VSO to assist you.
- Veterans sign as “The Veteran.”
- Survivors sign as “A Claimant.” (See Survivor Benefits page)
Online form:
Online Authorization Form
If you cannot use the link, the VSO can provide an alternative format.
3. Complete Intake / Intent to File (if needed)
The VSO may file VA Form 21-0966 – Intent to File to protect your effective date.
Online version:
Online Authorization Form
If you cannot use the link, the VSO can provide an alternative format.
4. Schedule an appointment
A VSO Representative will:
- Review your available evidence
- Explain claim options
- Identify what documentation is required
- Prepare and file the claim on your behalf
Appointments available by phone or in person.
5. Monitor VA communications
The VA may contact you for:
- Additional evidence or information
- A Compensation & Pension (C&P) exam
C&P exams can be held:
- At your local VA medical center, or
- With an official VA contract exam provider
You may receive appointment notifications by phone, text, email, or postal mail. The VSO cannot schedule, reschedule, or access C&P exam details.
All scheduling is handled directly by VA medical center or its exam contractors.
6. Attend Your C&P Exam (if required)
Not all claims require exams, but if VA orders one—attendance is required. Missing an exam may delay or negatively impact your claim.
VA contractors include:
- Loyal Source Government Services — 833-832-7077
- OptumServe / OSHS — 866-933-8387
- QTC / Leidos — 800-682-9701
- Veterans Evaluation Services (VES) — 877-637-8387
7. Track your claim
Track online: Track Your VA Claim or Appeal
VA Hotline: 800-827-1000
As of early 2026, disability claims average 85–103 days, though complex claims may take longer.
8. Contact the VSO after your decision
We can help you:
- Understand the decision
- File an appeal
- Discuss next steps
1. Complete Initial Forms
VA Form 21-22 (Representation)
- This form authorizes the VSO to assist you and communicate with the U.S. Department of Veterans Affairs on your behalf.
Submit the online version:
Online Authorization Form
VA Form 21-0966 (Intent to file) (If the veteran is intending on filing a claim please also complete)
VA Form 21-0966 Intent to File
- The 21-0966 lets the VA know we will be filing a claim on the veteran’s behalf and sets the date of claim to the current month.
Online version: Online Authorization Form
If you cannot use the links, the VSO can provide an alternative format.
2. Contact the Marin County Veterans Service Office to schedule an appointment
📧 uufirgfreivprf@znevapbhagl.tbi
📞 415-473-6193
3. Prepare available documentation
(See “Before you start.”)
4. Meet With an Accredited VSO Representative
Your representative will:
- Review your documents
- Identify what else is needed
- Advise on claim type and evidence
- Prepare and file your claim (if applicable)
5. Respond to VA Requests
The VA may contact you for:
- Additional evidence
- Attendance at a C&P exam
- Contractors may contact you by phone, text, or email. The VSO cannot schedule or modify exam appointments.
6. Attend Your C&P Exam (if required)
Attendance is essential. Missing an exam may delay or negatively affect your claim.
7. Track Your Claim
Monitor status:
Track Your VA Claim or Appeal
VA Hotline: 800-827-1000
A VA disability claim typically takes an average of 85 to 103 days to complete as of early 2026, though timelines vary widely based on complexity. While many claims are finalized in a few months, others can take six months to over a year.
8. See Related Action Pages to get help applying to other benefits/resources
9. Contact the VSO After You Receive a Decision
The VSO can help you:
- Understand the decision
- File an appeal
- Review any questions/concerns
What's next
Get help
Marin County Veterans Service Office
📧 uufirgfreivprf@znevapbhagl.tbi
📞 415-473-6193
Track your claim
National Archives – DD-214 requests
National Archives Military Service Records
Phone: 314-801-0800
Discharge Upgrade Resources
VA guidance: VA Discharge Upgrade Instructions
CalVet support: California Department of Veterans Affairs (CalVet)
VA Benefits Information
VA General Hotline: 800-827-1000
Compensation & Service Connection Videos
- What Is Disability Compensation? What Is Disability Compensation?
- What Is Service Connection? What Is Service Connection?
- How Ratings Are Assigned How Ratings Are Assigned
- C&P Exams Explained C&P Exams Explained
If you need to reschedule your exam, tell the VA medical center or contractor at least 48 hours in advance. Rescheduling your exam may delay your claim.
To reschedule, call the number on your appointment letter:
- For Loyal Source Government Services (LSGS), call 833-832-7077 (TTY: 711). Caller ID will show “VA Exam - Loyal Source.”
- For OptumServe Health Services (OSHS), call 866-933-8387. Caller ID will show “VA EXAM - Optum.”
- For Leidos QTC Health Services (QTC), call 800-682-9701. Caller ID will show “VA EXAM-QTC.”
- For Veterans Evaluation Services (VES), call 877-637-8387. If you’re outside the