Need to know
Marin County is committed to finding solutions to the issues you may face when receiving services from BHRS. As a client of BHRS, you are encouraged (but not required) to discuss issues about your services with your provider. If you remain dissatisfied with the services you receive, you have the right to file a grievance.
You will not be discriminated against or treated unfairly for filing a grievance, appeal, or expedited appeal. Members will continue to receive services during the grievance process.
Before you start
- Write down what happened, when it happened, and who was involved.
- Gather any letters, appointment notes, or other records you have.
- If you want a response, include your contact information.
- Talk with your provider about your concern if you feel comfortable doing so.
What to do
- Complete the grievance form below-
- Return the completed form by
- Mail it to BHRS Quality Management Unit, 20 N. San Pedro Rd., San Rafael, CA 94903.
- Hand to the receptionist at the place you received services
- Email it to BHRS Quality Management
- If you have questions or need help, call the Access Line at 888-818-1115.
If there is a concern of discrimination based on sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you may also file a grievance directly with the State of California's Department of Health Care Services here or with the U.S. Department of Health and Human Services here.
What's next
Get help
Access Line: 888-818-1115