Behavioral health member handbook

The Behavioral Health Member Handbook explains how to access Medi-Cal specialty mental health services and substance use disorder services (DMC-ODS) through Marin County Behavioral Health and Recovery Services (BHRS).

It provides information about available services, how to get care, what to do if you have a question or problem, and your rights and responsibilities as a Medi-Cal beneficiary.

Paper copies are available free of charge upon request.

This service is for:

• Medi-Cal members seeking specialty mental health services through Marin County BHRS
• Medi-Cal members seeking substance use disorder services through the Drug Medi-Cal Organized Delivery System (DMC-ODS)
• Clients, families, and caregivers who want to understand available services and benefits
• Individuals who need information about their rights, responsibilities, or how to get help

About the handbook

The Marin County Behavioral Health Member Handbook provides guidance on how to access services and understand your benefits through BHRS.

It includes information about:

• How to get mental health and substance use disorder services
• What services are available and how they are coordinated
• What to do if you have a question or problem
• Your rights and responsibilities as a Medi-Cal member

Available formats and languages

The Member Handbook is available at no cost in multiple formats and languages.

You can request:

• Printed copies
• Large print versions
• Translated versions (including Spanish and Vietnamese)

To request a copy, call the BHRS Access Line at 888-818-1115 or ask your provider.
BHRS will provide the requested materials within 5 business days.

Interpreter services are available at no cost.