Need to know
If you are already receiving mental health services from another County, a managed care plan, or an individual Medi-Cal practitioner and you would like to continue to see your existing provider, you may make a request for 'Continuity of Care' so that you can stay with your current provider, for up to 12 months, under certain conditions. BHRS will review your Continuity of Care application and make a determination of whether or not to grant the request.
Before you start
Clients can make the request in writing, or via telephone. The request does not need to be submitted on paper or electronic form.
However, BHRS will need to collect all the information needed verbally to decide whether to grant the request.
What to do
To submit a request in writing, please review and complete the appropriate form:
- Continuity of Care - English.pdf
- Continuity of Care - Spanish.pdf
- Continuity of Care - Vietnamese.pdf
Completed forms can be submitted:
- Via mail: Access Team, 250 Bon Air Road, Unit B, Greenbrae, CA 94904
- Via fax: 415-532-2144
To submit a request via phone, call the 24/7 Access Line at 888-818-1115.