Need to know
The Marin County Long-Term Care Ombudsman Program is a federally mandated, state authorized program administered in Marin by the Marin County Health and Human Services, Office of Aging and Adult Services. State certified staff and volunteer Ombudsman representatives provide general information about resident rights and assistance resolving problems for residents living in licensed residential care, skilled nursing facilities, and continuing care retirement communities.
Before you start
- Write down the facility name, the resident’s name, and what happened.
- Note dates, times, and who you spoke with, if known.
- Review the services that we provide below:
- Provide free and confidential services
- Provide assistance in resolving complaints made by or behalf of residents in residential care homes and communities, skilled nursing facilities, and continuing care retirement communities.
- Provide information and consultations to individuals and facilities about resident rights, Medicare and Medi-Cal, discharge planning and community resources
- Provide speakers to groups and organizations to assist in community education
- Witness Advance Health Care Directives in skilled nursing facilities
- Provide information about options and costs for residential care or skilled nursing facilities in Marin County
- Attend resident care plan meetings upon request
- Receive and investigate allegations of suspected abuse involving residents in licensed residential care communities, skilled nursing facilities and homes for individuals with intellectual and developmental disabilities in Marin County
- Ombudsman program volunteer opportunities may be available
What to do
- Call the Ombudsman Office at 415-473-7446 for information or to discuss your concern.
- Or...email us at Ombudsman Office
What's next
Get help
Long-Term Care Ombudsman: 415-473-7446